Refund policy

Returns: damaged or defective items only
We accept returns and replacements only for items that arrive damaged or defective, or if you received the wrong item. We do not accept returns for change of mind, wrong size ordered, or items that are no longer wanted, so please review product details, sizes and photos carefully before ordering.

Items that cannot be returned
For health and hygiene reasons, the following items cannot be returned or exchanged under any circumstances once they have shipped, even if unopened:
- Liquids, lotions, creams, oils, serums and other skincare or cosmetic products
- Soaps, bath products and personal-care items
- Undergarments, underwear, lingerie, shapewear, swimwear, hosiery and socks
- Health, wellness and supplement products
- Any other item of a similar personal or consumable nature
If one of these items arrives damaged, defective or incorrect, please contact us within 7 days of delivery with photos and we will send a replacement or issue a refund; we will not ask you to return the item.

How to report a damaged, defective or wrong item
Please inspect your order as soon as it arrives. Contact us at info@petalandstone.shop within 7 days of delivery with:
- your order number
- clear photos or a short video showing the damage, defect or wrong item
- a photo of the shipping label and packaging

Once we review your claim, we will offer a replacement or a full refund of the item price. In most cases you will not need to send the item back; if we do need it returned, we will send you instructions and cover the return shipping. Items sent back without first contacting us cannot be accepted.

Non-returnable items
Because returns are limited to damaged, defective or incorrect items, products that arrive in good working condition cannot be returned or exchanged. This includes sale items and gift cards.

Lost packages
If your tracking shows delivered but you have not received your order, please contact us within 14 days of the delivery date so we can investigate with the carrier.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@petalandstone.shop.

Questions
We're happy to help with anything before you buy. Email us at info@petalandstone.shop.